Frequently Asked Questions
About Our Products
Are your products FDA approved?
Dietary supplements are not required to be FDA approved before they are sold. Our products are manufactured in compliance with FDA regulations under the Dietary Supplement Health and Education Act (DSHEA). Our statements have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure, or prevent any disease. See our full Disclaimer & Disclosure.
Do your products have third-party testing?
We are committed to product quality and transparency. Where available, Certificates of Analysis (COAs) from third-party testing are provided with our products. If you have questions about a specific product's testing, please contact us.
Are your supplements safe to take with medications?
If you are taking prescription medications or have a medical condition, always consult your physician or pharmacist before adding any supplement to your routine. Some supplements may interact with medications. We cannot provide personalized medical advice.
What is the difference between antiparasitic medications and supplements?
Antiparasitic medications are pharmaceutical compounds used to treat parasitic infections. Dietary supplements support general wellness and are not drugs. Please consult a healthcare provider for diagnosis and treatment of any parasitic infection.
Can I take multiple supplements at the same time?
Many of our customers follow multi-supplement protocols. However, we recommend consulting a qualified healthcare provider before combining supplements, especially if you have underlying health conditions or take medications.
Are your products suitable for vegetarians or vegans?
Formulations vary by product. Please check the individual product page for ingredient details and capsule type. If you have specific dietary requirements, contact us and we will help you find the right product.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods displayed at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request before the order ships, but we cannot guarantee changes once processing has begun.
Is my payment information secure?
Yes. All payment information is processed through secure, encrypted payment processors. We do not store your full credit card details on our servers.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard domestic shipping takes 5–8 business days. Expedited options are available at checkout. See our full Shipping Policy for details.
Do you ship internationally?
Yes, we ship to select international destinations. International customers are responsible for customs duties and import fees. Delivery times vary by country (typically 7–21 business days).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on the carrier's website to track your package in real time.
Returns & Refunds
What is your return policy?
We accept returns on unopened products within 30 days of delivery. Opened supplements cannot be returned due to the nature of health products. See our full Refund & Return Policy.
My order arrived damaged. What do I do?
Please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a replacement or refund promptly.
Health & Education
Is the information on your blog medical advice?
No. All blog articles and educational content on our website are for informational purposes only and do not constitute medical advice. Always consult a qualified healthcare provider before making health decisions. See our Disclaimer & Disclosure.
Where can I learn more about holistic health topics?
Our What You Need to Know blog covers in-depth topics including cancer metabolism, antiparasitic protocols, detoxification, supplements, and more. All articles cite empirical research and are written for educational purposes.
Do you offer personalized health consultations?
We do not currently offer personalized health consultations. We recommend working with a qualified integrative medicine practitioner, naturopath, or functional medicine physician for personalized guidance.
Still Have Questions?
We're here to help. Reach out through our Contact page and we'll get back to you within 1–2 business days.